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And the Secretary's Citation Winner for Excellent Customer Service is...

...Rick Warble, Amusement Ride Inspector, Labor and Industry Safety Inspections Unit!! Congratulations Rick!

Mr. Rick Warble is an inspector who assisted Jolly Roger Park address a concern that was caused by a defect in the manufacturing process. Jolly Roger tried to notify the manufacturer who would not respond to their calls and then Mr. Warble intervened. Under his leadership, the State was able to get the attention of the manufacturer and his persistence and dedication to excellence lead to the defect being fixed not only in Maryland -- but nationwide. His commitment to providing excellent customer service has extended beyond the State lines and has ensured the safety of citizens across the United States.

L to R: Secretary Kelly M. Schulz and Amusement Ride Safety Inspector Rick Warble
L to R: Secretary Kelly M. Schulz and Amusement Ride Safety Inspector Rick Warble

Way to go, Rick!