The Office of the Commissioner of Financial Regulation
supervises all Maryland-chartered banks. We work to ensure
that consumers can conduct their financial business in
well-managed and sound institutions. We can also assist
you with general banking questions or complaints that
involve any of the banks we charter. If you have a question
or a complaint, you will first need to determine if your
bank is a Maryland state-chartered institution. You can
do that by checking to see if it is included on our
list of state-chartered banks. These are the banks
we supervise. For questions about any of these banks,
please contact us at (410) 230-6103 or send an email to Kintira Barbour.
For complaints, because you and your bank are most familiar with your account(s), we ask that you start by dealing directly with your bank to resolve any problems.
Make sure that you talk with someone who is at a high enough level of authority at the bank. If you are still unable to resolve the problem and you want to file a
complaint against your bank, please contact our Consumer Services Unit.
You should be aware that not all banks operating branches in our state are Maryland-chartered institutions. Some banks are federally chartered and some banks are
chartered by other states. These institutions are supervised by other regulatory agencies and our office does not have jurisdiction over them. If you have a question
or complaint involving one of these banks, you will need to contact the appropriate regulator. The easiest way to determine which agency you should contact is to
simply ask your bank who its state or federal regulator is.
Generally, you can also determine which agency to contact by looking at the full name of your bank. If your institutions has "National," "National Association,"
or "NA" included in its name, it is a national bank and is regulated by the
Office of the Comptroller of the Currency (OCC). You can reach the OCC's Customer Assistance Group at (800)
If your bank has "Federal," "Federal Savings and Loan,"
"Federal Association," "FSB," "FSLA," or "FA" included in
its name, it is a federal savings bank or thrift and is
also regulated by the Office of the Comptroller of the Currency (OCC). You can reach the OCC's
Customer Assistance Group at (800) 613-6743.
If your bank is chartered by another state, you will need to contact the banking department of the state where your institution is headquartered. For a list
of other state banking departments, see the Conference
of State Bank Supervisors (CSBS) website.
Find answers to frequently asked questions related to banking.
What to do if you suspect fraud at any institution we supervise.