A Maryland resident may file a complaint or inquiry simply
by writing a letter or completing the complaint form found below. Send your letter or the
complaint form to:
Commissioner of Financial Regulation
Attention: Consumer Services Unit
500 North Calvert Street, Suite 402
Baltimore, Maryland 21202
You can also fax to:
Attention: Consumer Services Unit
Fax number: 410-333-3866
You can also email/scan your document
to: CFRComplaints@dllr.state.md.us.
You can also walk in to our offices at 500 North
Calvert Street, Baltimore, MD, 21202 Suite 402:
Walk-in Hours are: 9:00 am - 4:00 pm
Consumer Service Unit Phone Number: 410-230-6077
Main Telephone Number: 410-230-6100 or 888-784-0136
Attach copies of any supporting documents to assist in
the complaint investigation. Typically, complaints are
resolved within 60 days.
To ensure your concerns are fully
addressed:
- Briefly describe your complaint.
- State only the facts and attach copies of any
supporting documents to assist in the complaint investigation.
- Include your account number, your own name and
address and your daytime phone number.
- Include the name of the licensee, business, or
person whom the complaint is against.
- Indicate an acceptable resolution of your complaint.
Complaint form
(Word document, 76KB, download
Word viewer for free)
Formulario de Queja
(Word document, 61KB, download
Word viewer for free)
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