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Office of the Commissioner of Financial Regulation

 

How to File a Complaint with the Commissioner

 

A Maryland resident may file a complaint or inquiry simply by writing a letter or completing the complaint form found below. Send your letter or the complaint form to:

Commissioner of Financial Regulation
Attention: Consumer Services Unit
500 North Calvert Street, Suite 402
Baltimore, Maryland 21202

You can also fax to:
Attention: Consumer Services Unit
Fax number: 410-333-3866

You can also email/scan your document to: CFRComplaints@dllr.state.md.us.

You can also walk in to our offices at 500 North Calvert Street, Baltimore, MD, 21202 Suite 402:

Walk-in Hours are: 9:00 am - 4:00 pm
Consumer Service Unit Phone Number: 410-230-6077
Main Telephone Number: 410-230-6100 or 888-784-0136

Attach copies of any supporting documents to assist in the complaint investigation. Typically, complaints are resolved within 60 days.

To ensure your concerns are fully addressed:

  • Briefly describe your complaint.
  • State only the facts and attach copies of any supporting documents to assist in the complaint investigation.
  • Include your account number, your own name and address and your daytime phone number.
  • Include the name of the licensee, business, or person whom the complaint is against.
  • Indicate an acceptable resolution of your complaint. 

Complaint form (Word document, 76KB, download Word viewer for free)
Formulario de Queja (Word document, 61KB, download Word viewer for free)

 
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