• Complaints must be submitted in writing on the real estate complaint and guaranty fund claim form. It is necessary that you submit supporting documentation with your complaint.
• Complaints are reviewed to determine whether the complaint falls within the jurisdiction of the Commission. An acknowledgement letter is sent to the complainant. Copies of complaints are sent to the brokers of the companies for responses to allegations. A review process takes place and the evidence in the file determines the case's progress. The case is either administratively dismissed or sent for an investigative process. Only Commissioners, by law, have the authority to charge any violation of the law and/or regulation; or to dismiss a complaint.
• A complaint that results in recommended charges is reviewed by the Attorney General's Office for legal sufficiency. The majority of cases set for a hearing are sent to the Office of Administrative Hearings for a hearing date.

Download a Real Estate complaint form (in MSWord format)