State offices and all DLLR physical locations will be closed to the public December 24 & December 25, 2014. However, Unemployment Insurance telephone and Web operations WILL be available on Wednesday, December 24.

DLLR's Division of Workforce Development and Adult Learning

 

Office and Administrative Support Occupations - Maryland Occupational Projections - 2012-2022

 
Occ. Code Occupational Title Employment Openings Education
Value
Work
Experience
Value
Job
Training
Value
2012 2022 Change Replacement Total
43-0000 Office and Administrative Support Occupations 416,603 424,936 8,333 89,220 105,610      
43-1000 Supervisors of Office and Administrative Support Workers 31,595 33,571 1,976 7,496 9,472      
43-1011 First-Line Supervisors of Office and Administrative Support Workers 31,595 33,571 1,976 7,496 9,472 High school diploma or equivalent Less than 5 years None
43-2000 Communications Equipment Operators 3,122 2,624 -498 618 624      
43-2011 Switchboard Operators, Including Answering Service 2,545 2,096 -449 468 468 High school diploma or equivalent None Short-term on-the-job training
43-2021 Telephone Operators 510 455 -55 134 134 High school diploma or equivalent None Short-term on-the-job training
43-2099 Communications Equipment Operators, All Other 67 73 6 16 22 High school diploma or equivalent None Short-term on-the-job training
43-3000 Financial Clerks 54,296 56,846 2,550 10,970 13,773      
43-3011 Bill and Account Collectors 5,045 5,349 304 1,419 1,723 High school diploma or equivalent None Moderate-term on-the-job training
43-3021 Billing and Posting Clerks 7,808 8,355 547 1,437 1,984 High school diploma or equivalent None Short-term on-the-job training
43-3031 Bookkeeping, Accounting, and Auditing Clerks 27,327 29,001 1,674 2,510 4,184 High school diploma or equivalent None Moderate-term on-the-job training
43-3051 Payroll and Timekeeping Clerks 2,668 2,841 173 586 759 High school diploma or equivalent None Moderate-term on-the-job training
43-3061 Procurement Clerks 1,539 1,603 64 559 623 High school diploma or equivalent None Moderate-term on-the-job training
43-3071 Tellers 9,067 8,814 -253 4,226 4,226 High school diploma or equivalent None Short-term on-the-job training
43-4000 Information and Record Clerks 100,676 104,933 4,257 26,047 31,557      
43-4011 Brokerage Clerks 803 739 -64 207 207 High school diploma or equivalent None Moderate-term on-the-job training
43-4021 Correspondence Clerks 184 196 12 48 60 High school diploma or equivalent None Short-term on-the-job training
43-4031 Court, Municipal, and License Clerks 703 760 57 108 165 High school diploma or equivalent None Moderate-term on-the-job training
43-4041 Credit Authorizers, Checkers, and Clerks 527 482 -45 62 62 High school diploma or equivalent None Short-term on-the-job training
43-4051 Customer Service Representatives 42,247 45,873 3,626 11,496 15,122 High school diploma or equivalent None Short-term on-the-job training
43-4061 Eligibility Interviewers, Government Programs 1,411 1,575 164 283 447 High school diploma or equivalent None Moderate-term on-the-job training
43-4071 File Clerks 2,282 2,058 -224 522 522 High school diploma or equivalent None Short-term on-the-job training
43-4081 Hotel, Motel, and Resort Desk Clerks 3,090 3,466 376 1,463 1,839 High school diploma or equivalent None Short-term on-the-job training
43-4111 Interviewers, Except Eligibility and Loan 6,324 7,063 739 1,196 1,935 High school diploma or equivalent None Short-term on-the-job training
43-4121 Library Assistants, Clerical 2,282 2,653 371 995 1,366 High school diploma or equivalent None Short-term on-the-job training
43-4131 Loan Interviewers and Clerks 3,298 3,463 165 220 385 High school diploma or equivalent None Short-term on-the-job training
43-4141 New Accounts Clerks 930 854 -76 240 240 High school diploma or equivalent None Moderate-term on-the-job training
43-4151 Order Clerks 2,165 2,036 -129 570 570 High school diploma or equivalent None Short-term on-the-job training
43-4161 Human Resources Assistants, Except Payroll and Timekeeping 3,807 3,687 -120 961 961 High school diploma or equivalent None Short-term on-the-job training
43-4171 Receptionists and Information Clerks 22,517 22,517 0 6,060 6,060 High school diploma or equivalent None Short-term on-the-job training
43-4181 Reservation and Transportation Ticket Agents and Travel Clerks 1,636 1,537 -99 217 217 High school diploma or equivalent None Short-term on-the-job training
43-4199 Information and Record Clerks, All Other 6,470 5,974 -496 1,399 1,399 High school diploma or equivalent None Short-term on-the-job training
43-5000 Material Recording, Scheduling, Dispatching, and Distributing Workers 66,502 64,710 -1,792 18,535 19,053      
43-5011 Cargo and Freight Agents 766 821 55 207 262 High school diploma or equivalent None Short-term on-the-job training
43-5021 Couriers and Messengers 1,046 898 -148 134 134 High school diploma or equivalent None Short-term on-the-job training
43-5031 Police, Fire, and Ambulance Dispatchers 1,155 1,223 68 333 401 High school diploma or equivalent None Moderate-term on-the-job training
43-5032 Dispatchers, Except Police, Fire, and Ambulance 3,930 4,157 227 1,134 1,361 High school diploma or equivalent None Moderate-term on-the-job training
43-5041 Meter Readers, Utilities 562 441 -121 141 141 High school diploma or equivalent None Short-term on-the-job training
43-5051 Postal Service Clerks 1,273 1,044 -229 193 193 High school diploma or equivalent None Short-term on-the-job training
43-5052 Postal Service Mail Carriers 5,792 5,097 -695 2,017 2,017 High school diploma or equivalent None Short-term on-the-job training
43-5053 Postal Service Mail Sorters, Processors, and Processing Machine Operators 3,073 2,597 -476 223 223 High school diploma or equivalent None Short-term on-the-job training
43-5061 Production, Planning, and Expediting Clerks 3,535 3,624 89 882 971 High school diploma or equivalent None Moderate-term on-the-job training
43-5071 Shipping, Receiving, and Traffic Clerks 9,808 9,842 34 2,578 2,612 High school diploma or equivalent None Short-term on-the-job training
43-5081 Stock Clerks and Order Fillers 34,933 34,292 -641 10,554 10,554 Less than high school None Short-term on-the-job training
43-5111 Weighers, Measurers, Checkers, and Samplers, Recordkeeping 629 674 45 139 184 High school diploma or equivalent None Short-term on-the-job training
43-6000 Secretaries and Administrative Assistants 87,413 91,589 4,176 10,520 15,800      
43-6011 Executive Secretaries and Executive Administrative Assistants 17,416 16,580 -836 2,096 2,096 High school diploma or equivalent Less than 5 years None
43-6012 Legal Secretaries 3,206 2,938 -268 386 386 High school diploma or equivalent None Moderate-term on-the-job training
43-6013 Medical Secretaries 11,802 13,431 1,629 1,420 3,049 High school diploma or equivalent None Moderate-term on-the-job training
43-6014 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive 54,989 58,640 3,651 6,618 10,269 High school diploma or equivalent None Short-term on-the-job training
43-9000 Other Office and Administrative Support Workers 72,999 70,663 -2,336 15,034 15,331      
43-9011 Computer Operators 1,637 1,358 -279 159 159 High school diploma or equivalent None Moderate-term on-the-job training
43-9021 Data Entry Keyers 4,269 3,107 -1,162 509 509 High school diploma or equivalent None Moderate-term on-the-job training
43-9022 Word Processors and Typists 2,322 1,743 -579 83 83 High school diploma or equivalent None Short-term on-the-job training
43-9031 Desktop Publishers 431 446 15 80 95 Associate's degree None Short-term on-the-job training
43-9041 Insurance Claims and Policy Processing Clerks 2,965 2,830 -135 786 786 High school diploma or equivalent None Moderate-term on-the-job training
43-9051 Mail Clerks and Mail Machine Operators, Except Postal Service 2,770 2,475 -295 636 636 High school diploma or equivalent None Short-term on-the-job training
43-9061 Office Clerks, General 50,770 50,817 47 10,666 10,713 High school diploma or equivalent None Short-term on-the-job training
43-9071 Office Machine Operators, Except Computer 1,174 991 -183 279 279 High school diploma or equivalent None Short-term on-the-job training
43-9081 Proofreaders and Copy Markers 304 318 14 56 70 Bachelor's degree None None
43-9111 Statistical Assistants 377 420 43 103 146 Bachelor's degree None None
43-9199 Office and Administrative Support Workers, All Other 5,980 6,158 178 1,677 1,855 High school diploma or equivalent None Short-term on-the-job training


Return to the top of the page