Governor O'Malley Announces Agreement with Mortgage Servicing Companies to Provide Foreclosure Relief
ANNAPOLIS, MD (November 7, 2008) - Governor Martin O'Malley today announced that after intensive negotiations, Maryland has reached agreements with six mortgage servicing companies to create a streamlined and transparent loss mitigation process for distressed Maryland homeowners. Together, these companies service 23% of home loans in Maryland. The Governor was joined today in Annapolis by Department of Labor, Licensing and Regulation Secretary Thomas E. Perez, Department of Housing and Community Development Secretary Raymond Skinner, Financial Regulation Commissioner Sarah Bloom Raskin and representatives from the participating servicers.
"During this time of economic uncertainty, we must do all that we can to protect our middle class families and keep our families in their homes," said Governor O'Malley. "I want to thank these six lending companies for taking the lead in their industry, and becoming part of the solution for distressed homeowners in Maryland."
The agreements follow a five-point framework that will provide Maryland homeowners direct access to servicers through Maryland's Foreclosure Prevention Assistance Network. By signing the agreements, the servicers, HSBC, Ocwen, GMAC ResCap, Litton Loan Servicing, AmeriNational Community Services and Citi, have pledged to abide by a predetermined timeline for loss mitigation that will ensure homeowners have an answer within 75 days from the time they submit a loss mitigation package. The agreements also ensure that generally during that time, the lender will halt foreclosure actions and penalties will not accrue. The servicers agreed to designate representatives, known as "Team Maryland," who will serve as the direct points of contact for Maryland assistance network working with distressed homeowners. The servicers have also agreed to establish or continue internal policies that offer staff incentives for loan modifications, and to refrain from offering incentives that encourage foreclosures.
"Maryland has been at the forefront of creating policies and reforms to combat the foreclosure crisis that has swept the nation. These agreements are a critical component of our comprehensive efforts to provide homeowners with the resources and assistance they need to remain in their homes," Secretary Perez said.
As delinquency and foreclosure rates have climbed across the nation, homeowners seeking alternatives have had increasing difficulty even getting their loan servicer on the phone, let alone accessing meaningful loss mitigation. Recognizing this troubling trend, Governor O'Malley called servicers to the table in February to find a way to ensure more Marylanders have access. The agreements announced today are a result of months of negotiations.
"Maryland's agreements with servicers will enable our network of HOPE housing counselors to work more closely with lenders to provide more options for Marylanders to mitigate foreclosure," said DHCD Secretary Raymond A. Skinner. "The efforts of the housing counselors have been incredible, and a better relationship with the servicers will surely help increase positive outcomes for our State's homeowners."
The O'Malley-Brown Administration has also undertaken other efforts to ensure servicers do their part in Maryland to preserve homeownership. The State enacted an emergency regulation to collect loss mitigation data from servicers. The data has shown that while more delinquent homeowners are receiving loss mitigation services now than they were six months ago, the number of delinquent homeowners continues to grow.
In addition to the steps taken today, Governor O'Malley, Administration officials and the General Assembly have worked aggressively over the past year and a half to address what has become the worst housing crisis the nation has seen since the Great Depression. Governor O'Malley has signed into law legislation that The Washington Post called "among the most sweeping in the country" to keep families in their homes, including legislation that:
Governor O'Malley also announced the "Bridge to HOPE" Loan Program, which provides small gap loans at zero percent interest to homeowners facing difficulty, giving them time to get back on their feet or find a solution. Families and individuals facing the possibility of foreclosure should call 1-877-462-7555 or visit Maryland HOPE website for assistance. He also launched the "Mortgage Late? Don't Wait!" campaign, a comprehensive, multimedia advertising campaign to help tackle rising foreclosures in the State and ensure Maryland homeowners are aware of the programs available to provide assistance and relief.
Servicers are also now subject to a duty of care, which requires them to promptly respond to homeowners seeking timely help and information about their mortgage loan accounts. Servicers must also pursue loss mitigation where possible. Maryland is the first state in the nation to enact such a duty for loan servicers.
"This new regulation makes clear that servicers with a Maryland license will be held to a standard of care that reflects best practices in the industry and is responsive to consumers," Commissioner Raskin said.
The agreements announced today add an additional tool to the arsenal the State has developed to preserve homeownership in Maryland. Housing Counselors and pro bono attorneys who are part of the Foreclosure Prevention Assistance Network, and accessible through the HOPE Hotline, will now have better access to servicers. This latest development is part of Maryland's long term, comprehensive efforts to combat foreclosures, protect homeowners and preserve communities.
State of Maryland Servicer Agreements: Five-Point Framework
I. Process-Maryland's 5/10/60 Timeline for Loss Mitigation
II. Team Maryland
III. Technology and Data
IV. Modification Guidelines
V. Marketing and Outreach