State offices and all DLLR physical locations will be closed to the public December 24 & December 25, 2014. However, Unemployment Insurance telephone and Web operations WILL be available on Wednesday, December 24.

DLLR's Division of Occupational and Professional Licensing


File a Complaint - Maryland Licensing of Secondhand Precious Metal Objects Dealers & Pawnbrokers


The Licensing of Secondhand Precious Metal Objects Dealers and Pawnbrokers investigates complaints from consumers concerning service provided concerning services provided by secondhand precious metal object dealers and pawnbrokers. Upon evidence of a willful and deliberate violation of the Secondhand Precious Metal Object Dealers and Pawnbrokers Act, the Secretary may reprimand, suspend, revoke and or fine a licensee or permit holder. The Secretary, however, does not have the authority to order monetary awards to consumers.

Complaint Form

Other Agencies that may be able to help:
Maryland Consumer Protection Division
Baltimore Better Business Bureau
Better Business Bureau of Metro Washington, D.C.