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About the Maryland Department of Labor, Licensing and Regulation (DLLR)

  • Department of Labor, Licensing and Regulation (DLLR) - Changing Maryland for the Better

Mission

The Maryland Department of Labor, Licensing and Regulation (DLLR) is committed to safeguarding and protecting Marylanders. We're proud to support the economic stability of the state by providing businesses, the workforce and the consuming public with high quality customer-focused regulatory, employment and training services.

Vision Statement

The Maryland Department of Labor, Licensing and Regulation (DLLR) continues to change Maryland for the better by providing a predictable and inclusive regulatory environment through efficient and responsive processes. DLLR safeguards Maryland's work environments through outreach and educational programs, by establishing partnerships and encouraging ongoing improvements in workplace safety and health. We're fostering economic growth through our collaborative, comprehensive employment and job training programs that best ensure Maryland workers have the skills Maryland employers need to succeed and grow into the future. Our vision for Maryland drives the work of the Department’s employees each and every day.

Our Customer Service Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:

  • Friendly and Courteous: ​​We will be helpful and supportive and have a positive attitude and passion for what we do.
  • Timely and Responsive: We will be proactive, take initiative, and anticipate your needs.
  • Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement state policies and procedures.
  • Accessible and Convenient: We will continue to simplify and improve access to information and resources.
  • Truthful and Transparent: We will advance a culture of honesty, clarity and trust.

Maryland Department of Labor, Licensing and Regulation Customer Service Overview

Complete a three question customer experience survey

For more information on the State of Maryland's customer service program​, or to submit a suggestion, ​please visit Maryland.gov/CustomerService​.

DLLR is open for business!

Would YOU like to HELP Governor Hogan Change Maryland for the Better?

DLLR is an Equal Opportunity Employer/Program.
Auxiliary Aids and Services are Available Upon Request to Individuals with Disabilities

We hope you find your visit informative, useful and enjoyable!