Skip to Main Content

Tips for Accessing DLLR Websites

Browser Updates | Cookies | Clearing the Cache

Browser Updates - A message for DLLR users of older browsers and more...

Maryland's Department of Labor, Licensing and Regulation's website provides several online services. If you are experiencing browser problems, you may need to update your browser to the latest version.

For Electronic Licensing, contact Electronic Licensing technical staff for details.

For Unemployment Insurance claims filing online, contact UI Technical Support.

For Unemployment Insurance Quarterly Wage and Tax Filing, contact UI Technical Support.

For Unemployment Insurance Separation Notices, contact UI Technical Support.

For Unemployment Insurance WebCerts, contact the Claimant Information Service.

Anyone using the latest browser version normally should not experience any problem in successfully completing an electronic licensing transaction. The State of Maryland has no control over new browser versions being introduced with defects. The State of Maryland, when made aware of these defects, will inform users of available patches to resolve the problem.

How to Enable Cookies in the Most Common Internet Browsers

Some of the online applications on this website use ‘temporary cookies’ to track user navigation and hold your session information. If you have turned off ‘cookies’ within your browser options, then you could experience technical difficulties with this site. For assistance on how to change this setting, please consult the Help documentation for your specific browser. Please note that you may have to exit the browser and then restart it before the new setting takes effect.

Here are some helpful hints for enabling cookies in your Internet browser. Be sure to RESET your cookies acceptance level once you are no longer using this website unless you wish to continue accepting all cookies from all sites.

Google Chrome
Click the Chrome menu icon (three equal parallel lines) in the upper right corner of the screen.
Select Settings.
Near the bottom of the page, click Show advanced settings link.
In the Privacy section, click Content settings.
Select Allow local data to be set (recommended).
To disable cookies, select Block sites from setting any data.
Click Done.
That will return you to the Settings tab.  Close the Settings tab.

Internet Explorer
In the upper left corner of your screen, click on Tools.
The Internet Options menu item will appear in the drop down menu. Click on Internet Options.
Click on the Privacy tab.
Adjust the slider to the bottom level to accept all categories of cookies.
Click OK.

Firefox
In the upper left corner of your screen, click on Tools.
The Options menu item will appear in the drop down menu. Click on Options.
Click on the Privacy tab.
In the History section, it says, 'Firefox will'; click on the drop down menu to the right of those words and click on the option, Use custom settings for history.
Click the box to the left of the words, Accept cookies from sites.
That will display two new drop down menus.
The first says, Accept Third Party Cookies; select Always, as the choice.
Click OK.

Safari
Click on the Setting (a wheel cog) in the upper right corner of the screen). A drop down menu will appear.
Click on Preferences.
In the Settings or Edit menu (Windows) or the Safari menu (MacOS), open the Privacy tab.
In the Block Cookies radio buttons, click on the Never button.
Close the Settings or Edit menu.

Apple iOS (iPhone, iPad)
From the home screen, tap the Settings icon.
Choose Safari from the list on the left side of the screen.
Find the Block Cookies option and tap on it.
Tap on Never.
Close the Settings

Android
Tap the Internet icon to start the browser.
Press the device's menu button.
 From the list of options, choose More.
Select Settings.
Scroll down the resulting list and check Accept Cookies item.

Windows Phone
In Internet Explorer, tap More.
Tap Settings.
Check the Allow cookies on my phone item.

How to Clear Your Browser Cache

Web browsers and web proxy servers use caches to store previous responses from web servers, such as web pages and images. Web caches reduce the amount of information that needs to be transmitted over the network. Information previously stored in the cache can often be re-used. This reduces bandwidth and processing requirements of the web server, and helps to improve responsiveness for users of the web.

You may occasionally need to clear your browser cache to see revised information on a web page.

Before clearing your cache, log out of any websites you're currently logged in to.

To Clear Your Cache in Google Chrome

  1. Open the Tools menu (click on the square with the three parallel lines in the upper right corner of the browser), and select History.
  2. Click Clear Browsing Data.

To Clear Your Cache in Internet Explorer

  1. Open the Tools menu, and select Internet Options.
  2. Click on the General tab in the dialog box.
  3. Under Browsing History, click Delete....
  4. Select Temporary Internet Files and History, and Cookies and any other private data you want to delete.
  5. Click Delete.

To Clear Your Cache in Mozilla Firefox

  1. Open the Tools menu, and select Options.
  2. In the Details list, select Privacy.
  3. Click Clear Your Recent History.

To Clear Your Cache using Safari on a Macintosh

  1. Click Safari in the upper left hand side of the screen. In the menu that appears, click Preferences.
  2. In the window that appears, click the Privacy tab.
  3. Click the button Remove All Website Data....
  4. Click Remove Now in the pop up window that appears.

To Clear Your Cache using Safari on a PC

  1. Click on the History Menu.
  2. Click on Clear History....
  3. Click on Clear.

To Clear Your Cache using Safari on an iPad or iPhone

  1. On your home page, touch the Settings button.
  2. In the Settings menu, touch Safari.
  3. Touch Clear History and Website Data.
  4. In the pop up menu, touch Clear.

To Clear Your Cache using Chrome on an Android

  1. Touch Chrome menu > Settings.
  2. Touch (Advanced) Privacy.
  3. Touch Clear browsing data.

To Clear Your Cache using Chrome on an iPad or iPhone

  1. Touch Chrome menu > Settings (click on the area with the three parallel dots in the upper right corner of the browser).
  2. Touch Clear Browser History....
  3. Touch Clear Cache.
  4. Touch Done.