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Complaint Frequently Asked Questions (FAQs) - Locksmiths

  1. How do I file a complaint?
  2. How can I check a company's complaint history?
  3. What information do I include with my complaint?
  4. Where do I send the complaint?
  5. What happens after I file a complaint?
  6. Will I receive my money back?

1. How do I file a complaint?
If you wish to file a complaint, please complete a complaint form to the best of your knowledge and ability.

2. How can I check a company's complaint history?
In order to check a company’s complaint history please contact the Locksmith Licensing Program at 410- 230-6196.

3. What information do I include with my complaint?
In addition to the specific information requested on the complaint form, you should attach a copy of the contract (front and back of all pages) and proof of payment to the locksmith, such as copies of both sides of each check and/or a receipt. In addition, please include any e-mails or other correspondence between you and the locksmith. You may also include pictures or other evidence of the contractor's workmanship. Please make sure to fill out the complaint form completely and to sign it. You should also keep an original copy of all documents that you plan to send to the program.

4. Where do I send the complaint?
You can mail or hand-deliver your complaint and any additional documentation to 500 N. Calvert Street, Room 481, Baltimore, MD 21202

5. What happens after I file a complaint?
After the program receives your complaint, it is reviewed to determine if the Locksmith Licensing Program has jurisdiction over the complaint. The complaint form and any additional documentation are given to an investigator who will investigate the claims. The investigator will look into any violations that may have occurred and determine what action will be taken.

6. Will I receive my money back?
No, the Locksmith Licensing Program is not responsible for financial restitution. If you are seeking financial restitution you may do so through litigation in small claims or civil court. The Locksmith Licensing Program’s authority extends to fines, suspension, and revocation against licensees.